Frequently Asked Questions (FAQ)

 

Who we are?

Coup De Coeur is a Singapore native watch brand that provides an affordable alternative to luxury unisex automatic timepieces. We are the independent option, without sacrificing quality, reliability, or customization. You deserve a watch as unique as you are!



What are the estimated delivery times on my orders?

Please allow 2 - 4 weeks for delivery.

All of our products are dispatched within 3 business days but during peak times such as holiday seasons and public holidays this may be delayed slightly. We select a balance of the fastest and cost effective shipping offered. 

If by chance your item has not arrived within 20 business days please contact us with your email so that we may assist you regarding the status of your order. Orders depending on the destination in the world might take longer due to couriers and customs inspections so please take this into consideration should your order not arrive within the usual 30 days.



Do you offer a warranty on your automatic watches?

Yes! All Coup De Coeur timepieces are warranted for repair within one year from date-of purchase. For customers located within Singapore, a watch replacement is available. Our warranty does not cover accidental damage, external case damage, or scratches. Tampering with the watch case will void the warranty… so contact us before you do that :D



Which Currency is used on your site?

Coup De Coeur exclusively uses the Singapore Dollar (SGD). However, international payments are automatically converted when paying via bank transfer or PayPal®. We also accept cash-on-delivery options.



Do you accept PayPal®?

Yes! We accept PayPal® as a payment method as well as all major credit cards for your convenience.



How do I contact you?

We’re here to help! Please feel free to send us an email at sales@watch.sg if you have any questions.